Privacy Policy

Introduction

Ally Renewal ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: Name, email address, telephone number, mailing address, and any other information you provide directly to us.
• Property Information: Address and details about your property for the purpose of providing roof treatment quotes and services.
• Usage Data: Information about your internet connection, the equipment you use to access our services, and usage details.
• Location Data: With your consent, we may collect information about your location to provide location-based services.

How We Use Your Information

We use information that we collect about you or that you provide to us:

• To provide you with quotes, schedule services, and fulfill our services to you.
• To send you appointment reminders, service updates, and transactional messages.
• To send marketing communications, with your consent.
• To improve our website and services.
• To respond to your inquiries and provide customer support.
• For any other purpose with your consent.

SMS/Text Message Communications

Information Sharing and Disclosure

We may disclose personal information that we collect or you provide:

• To contractors, service providers, and other third parties we use to support our business.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• To comply with any court order, law, or legal process.
• To enforce our rights arising from any contracts entered into between you and us.

Categories of third parties we share data with:

• Cloud infrastructure providers (Vercel, Supabase) who host the site, store our database, and handle authentication.
• Mapping providers (Google Maps) used only inside our quote and inspection-booking flows, after you confirm Washington residency.
• Payment processors (Stripe) for processing payments on our payment pages.
• Communication providers (Mailgun for email, Twilio-class providers for SMS) used to send appointment reminders and transactional messages you opted in to.
• Subcontractors and field technicians to whom we assign inspections and service jobs, limited to the information they need to do the work.
• Law enforcement or regulators when required by court order or applicable law.

We do not sell, rent, or share your personal information with third parties for their direct marketing purposes.

Cookies and Similar Technologies

Our public site is built to keep third-party tracking off the page unless you actively start a quote or booking flow. By default, we set only a small number of first-party cookies that the site needs to function:

• Essential session cookies set by our authentication provider (Supabase) once you sign in. Blocking these will break logged-in features.
• Operational cookies for signed-in employees: kf_user_type, kf_last_activity_sync, kf_imp_user.
• An anonymous funnel identifier (ar_visitor_id) that links steps of the job-application flow. Not used for advertising.
• A residency cookie (ar_residency) that records your answer to our location confirmation before our quote flow loads any third-party scripts.

Third-party services like Google Maps (instant quote / inspection booking), Stripe (payments), and Vercel Analytics (only on the signed-in employee workspace) are loaded only inside specific flows, not on every page. For a per-cookie breakdown including lifetimes, see our Cookie Policy.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your personal information transmitted to our services.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information.
• Correct any inaccurate personal information.
• Request deletion of your personal information.
• Opt-out of marketing communications at any time.
• Withdraw consent for text message communications by replying STOP.

How to exercise these rights: email info@allyrenewal.com from the email address on file (or include enough information for us to verify your identity if you no longer have access to that address) and describe what you’d like us to access, correct, or delete. We aim to respond within 30 days. Requests that would conflict with our legal obligations (for example, records we must retain under tax, contractor licensing, or warranty laws) will be honored to the extent permitted by law.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) setting. There is no industry consensus on how websites should respond to DNT signals, and we do not currently change our behavior based on a DNT header. We do, however, keep third-party tracking off our public site by default — see our Cookie Policy for the specifics, and the residency gate we present before any quote or inspection-booking flow loads Google Maps.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: